Frequently Asked Questions
Probiotics are good bacteria that you can add to your daily routine. They are important/helpful for keeping your digestive and immune system functioning normally. Modern lifestyles can lead to occasional bacterial imbalances that may cause digestive and immune system issues. The probiotics in UP4® products help replenish good bacteria and restore your body’s natural balance to support A Happier Inside™.
Taking a probiotic supplement like UP4®with DDS®-1 helps to maintain the natural balance of good and non-beneficial bacteria in your body. When good bacteria are added and allowed to multiply, they help replace the non-beneficial bacteria – boosting digestive health, supporting the immune system and contributing to better overall health.
Lactobacillus acidophilus DDS®-1 is a trademarked superstrain. DDS®-1 is backed by over 35 years of clinical research in the areas of digestive and immune health benefits. It is also one of the few probiotic strains researched to be beneficial in all age groups, including children and adults of all ages. In addition, DDS®-1 is naturally acid and bile resistant. For these reasons, it serves as the foundation of each and every UP4® product.
UP4® makes choosing the right product easy. Each UP4® probiotic is specially formulated to meet the needs of a variety of lifestyles. The benefits of each formula are prominently displayed on the box. The CFU count is also shown on the front panel of each package. Choose whichever UP4® product best meets your lifestyle from UP4® Kids Cubes with 1 billion CFUs to UP4® Women’s Formula with Cranberry to UP4® Ultra High Potency Formula featuring the highest CFU count with 50 billion CFUs.
CFU stands for colony-forming units, a commonly recognized unit of measure for probiotics. It’s the way to describe the number of live, active bacteria.
No, all UP4™ Probiotics are shelf stable with potency guaranteed until time of expiration. This means that you can store UP4™ in the fridge or on the counter, and the labeled potency is guaranteed until the expiration date.
All UP4® Probiotics are shelf stable with the amount guaranteed until time of expiration. UP4® formulas are precisely designed using only the most premium quality ingredients to ensure the amount in the product until the expiration date.
That’s because their viable (or live strains) can’t survive stomach acid. All of the probiotic strains we choose, including our award-winning superstrain Lactobacillus acidophilus DDS®-1, are naturally resistant to stomach acid and bile, meaning they will not only survive the harsh conditions of your stomach, but go on to reach your small and large intestines.
UP4® products may be taken at any time of the day. We recommend taking UP4® as part of your daily routine, such as first thing in the morning. While UP4® products may be taken before or during meals, please see the directions for use on the specific product you select.
If taking capsules, you may swallow them whole or you can open the capsule to mix the contents with any cool food or beverage. To receive the full DDS®-1 advantage, take UP4® every day to help achieve and maintain optimal core health. UP4®'s benefits may be experienced within 48 hours of initial use, however some people do experience mild gas and bloating when they first start taking probiotics. This is normal due to the changing environment in the digestive tract and should go away within a short period of time. If you continue to experience these mild occurrences, we recommend discussing with your healthcare provider.
“Anti” biotics kill bacteria, both good and bad. “Pro”biotics are there to help supplement that “good” bacteria. If you’re unsure, check with your doctor.
Yes! Children may benefit from taking probiotic supplements. UP4® has two probiotic formulas designed specifically for children, UP4® CHILDREN’S and UP4® KIDS CUBES. UP4® CHILDREN’S is a clinically dissolvable powder that can be easily added to drinks and cold foods while UP4® KIDS CUBES are soft, vanilla flavored chewable cubes that your kids will love. UP4® Children’s and Kids formulas help support children's natural defense systems and help reduce occasional digestive upset. They help maintain healthy bacterial balance.
Most yogurts do not contain nearly the same amount of beneficial probiotics as an UP4® product. In addition, when you take UP4® Probiotics, you avoid the additional sugar and calories you would get from a yogurt.
You can find us at reputable natural health food stores in addition to Target stores nationwide. Click on our store locator to find a location near you.
The trademarked superstrain in UP4®, Lactobacillus acidophilus DDS®-1, is backed by over 35 years of clinical research in the areas of digestive and immune health and is safe for use as directed.
For UP4® Daily Formula, UP4® Adult Formula, UP4® Adult 50+ Formula, UP4® Ultra High Potency Formula, UP4® Sport Formula:
• For best results, take 1 capsule per day before or during meals
For UP4® Women’s Formula:
• For best results, take 2 capsules per day before or during meals
For UP4® Heart Health Formula:
• For best results, take 1 capsule twice daily with the two largest meals of the day.
For UP4® Children’s Powder Formula:
• Mix with favorite drink or food and consume soon after mixing.
• For children ages 1 to 3:
o Take one ¼ teaspoon per day
• For children ages 3 and up:
o Take up to three ¼ teaspoon servings per day
For UP4® Kids Cubes:
• For children ages 3+:
o Take 1 chewable daily before a meal
For UP4® Adult Cubes:
•Take 1 chewable daily before a meal
While refrigeration is not required, it is recommended, after opening all UP4® Probiotics.
If you are not satisfied with the product you purchased, we recommend that you ask the retailer that sold it to you to refund your money. If the retailer will not accept the product, you may return it directly to us.
If you would like to return an i-Health, Inc. product for a refund, please follow the instructions below.
To process a refund request, please send:
- Your store receipt, clearly indicating the store where the item was purchased and circle the item and purchase price of the product being returned.
- The box and unused portion of the product being returned.
- A note briefly explaining why you are returning the item for a refund or exchange, and also include your name, mailing address, and telephone number. Please send all of the materials above to:
Attn: Consumer Resources
55 Sebethe Drive
Cromwell, CT 06416
PLEASE BE ADVISED:
· If you do not have all of the information and documentation requested above, we will not be able to provide a refund.
· Refunds are only for the value of the product. Shipping expenses and taxes will not be reimbursed.
· We recommend shipping via certified mail, UPS, or some other service that will confirm delivery of your items.
· i-Health, Inc. will not accept expired product.
· Items must be returned/exchanged within 90 days of purchase.
· Maximum return limit of 2 items of the same brand.
· Please allow 4-6 weeks for your return to be processed.
Many people who travel occasionally develop digestive issues. UP4® can help prepare your system for your next trip. By taking UP4® before and during your trip, you can build up a healthy supply of DDS®-1, the good bacteria, and help reduce stomach and digestive discomfort.
The probiotics in UP4® are clinically shown to be safe and effective. However, as with all supplements, we suggest you discuss the use of UP4® with your health care professional before taking.
Taking the probiotics in UP4® every day helps maintain a healthy balance of the good and non-beneficial bacteria in your body. This promotes digestive, immune and overall health. If you stop taking UP4®, your body loses the DDS®-1 advantage in about one-two weeks. After you stop taking UP4®, diet, occasional stress, travel and even some medications may cause occasional imbalance of the good bacteria and non-beneficial bacteria in the intestinal tract. That's why we recommend a daily serving of the probiotics in UP4® to help maintain optimal health.
UP4® offers a variety of probiotics featuring DDS®-1 to meet different ages and lifestyles. Our potency promise ensures delivery of an efficacious number of live, active cells in every capsule, powder and cube to help keep your immune and digestive system running smoothly.
UP4® offers a number of products that do not contain dairy/milk derived ingredients. The following formulas are dairy free: UP4® Daily Formula, UP4® Women’s Formula, UP4® Adult Formula, UP4® Adult 50+ Formula, UP4® Ultra High Potency Formula, UP4® Sport Formula, UP4® Heart Health Formula and UP4® Children’s Powder Formula. As dairy is considered a major food allergen, if a product contained milk ingredients, we are required by law to disclose it on the label. It is important to note that while these products do not contain dairy/milk ingredients, they are produced in a facility that also handles dairy/milk ingredients.
UP4® Kids Cubes and Adult Cubes contain dairy.
At UP4® we know how important it is that your probiotic includes everything you need to help you support your digestive and immune system but nothing that you don’t.
UP4® Daily Formula, UP4® Women’s Formula, UP4® Adult Formula, UP4® Adult 50+ Formula, UP4® Ultra High Potency Formula, UP4® Sport Formula, UP4® Heart Health Formula and UP4® Children’s Powder Formula are all:
· Gluten Free
· Preservative Free
UP4® Sport Formula is:
· Gluten Free
· Preservative Free
UP4® Kids Cubes and UP4® Adult Cubes are all:
· Gluten Free
· No Added Sugar
· Free of Artificial Preservatives
UP4® products are formulated with multiple strains to meet various goals. Each UP4® product is specially designed for specific lifestyles and stages of life. We offer a variety of products with multi-strain combinations for - Adults, Children, Athletes and Women.